Care Opinion

Fantastic Volunteer

Posted By LSB1985

"Fantastic Volunteer"

About: Scottish Ambulance Service / Emergency Ambulance

(as a friend),

A huge thank you to Ewan Pow, Aberdeen First Responders, who attended my neighbour who took very unwell. 

He was kind and personable to us all, but skilled and very focussed on stabilising my neighbour until the ambulance crew arrived. The time between his arrival and the ambulance was about 10 minutes and this was probably vital to my neighbour getting a good outcome. 

I was astonished to find out that responders are volunteers, and are totally unpaid. He, like all of your volunteers, deserves recognition for the amazing job they do. His work in this instance made all the difference, and I think he should be commended for his dedication to the community here in Aberdeen. 

A great asset to the Ambulance Service!

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Responses

Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 5 months ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service

Submitted on 15/10/2024 at 11:14
Published on Care Opinion at 11:14

picture of Alan Martin

Dear LSB1985,

Many thanks for taking the time to share your feedback here on CareOpinion. I am so sorry to read about what happened to your neighbour and I do hope that they are feeling better. It is great to hear positive stories about the work our wonderful staff provide including our volunteers.

If you wish I can make efforts to pass on your comments to the volunteer Ewan Pow directly. It would be helpful to know the date, time and address that the Ambulance attended and the patients name so that we can let Ewan know who it is that is providing these lovely comments. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story.

I wish you all the very best and thanks again.

Kind Regards

Alan

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