"Careless care "

About: Circle Health Group Limited

I've had two outpatient appointments.

The Drs are professional and attentive but the nursing and admin is careless:

A nurse taking pre procedure blood pressure did not do it correctly and when I politely asked if the cuff needed moving to allow the tube to run down my arm in the correct place - she dismissed my concern and said it was fine.

Second procedure nearly couldn't be completed as they hadn't taken account of my dietary requirents. In addition, the booking phone call had not given me clear instructions - I had to Google what I was supposed to do to prepare.

I worry about the quality and professionalism of some of the staff.

The hospitals have both been clean and well appointed but I lack confidence in the care.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Circle Health Group Limited 5 months ago
Circle Health Group Limited
Submitted on 15/10/2024 at 16:24
Published on nhs.uk at 16:24


Hi Polly,

I'm sorry to hear about your distressing experience when visiting our site. Please rest assured that we take your concerns very seriously.

I would like to investigate this, to better understand what happened. If you could email us on HereToHelp@circlehealthgroup.co.uk along with your full name, date of birth and postcode, as well as the name of the hospital you visited, I will then look into this.

Kind regards,

Federica

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k