Care Opinion

Thank you to everyone who helped me

Posted By Amity-Rose

"Thank you to everyone who helped me"

About: Glasgow Community Services / Out of Hours GP NHS 24 / NHS 24 (111 service)

(as a service user),

Had to call due to severe and enduring back pain. Call handled very professionally. Àrrangement made initially for clinic visit but changed to home visit due to inability to walk. GP who attended was very professional, caring and empathetic. Treatment and advice given with follow up to be arranged through GP. A great example of coordinated services and fantastic representation for NHS care. Thank you to everyone who helped me. 

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Responses

Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 4 months ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 25/10/2024 at 12:14
Published on Care Opinion at 12:14

Dear Amity-Rose

Thank you for sharing your story on Care Opinion. I was sorry to learn of your back pain and I hope you are now recovering well.

I understand from your story, that there were multiple services involved in your care and I am delighted that NHS 24 played a part in your positive patient journey.

If you wish to share some more information with me, then I could identify the staff who managed your call to NHS 24 and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk

Thank you again for sharing your experience.

Kind regards,

Laura

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Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 4 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 01/11/2024 at 10:03
Published on Care Opinion at 10:03

picture of Kevin Torbet

Dear Amity-Rose

Thank you so much for sharing your experience with us. We’re deeply touched to hear that you felt supported and well cared for during a difficult time, and we’re delighted to know that our team was able to provide you with the assistance you needed.

Our goal is to ensure that everyone receives compassionate, accessible, and effective care, and it’s wonderful to hear that the coordination between our team members—from the call handler to the GP who visited you—made a positive impact. We’ll be sure to share your feedback with the team involved, as it’s always encouraging to know when our efforts help make a difference.

We wish you all the best with your recovery and hope that the follow-up care brings you lasting relief.

Kind regards

Kevin

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Response from Charlene Sweeney, Operational Business Manager, GP Out of Hours Service, NHS Greater Glasgow and Clyde 4 months ago
Charlene Sweeney
Operational Business Manager, GP Out of Hours Service,
NHS Greater Glasgow and Clyde

Submitted on 12/11/2024 at 15:15
Published on Care Opinion at 15:22

Dear Amity-Rose

Thank you for taking the time to share your experience on Care Opinion. We are pleased to hear that the home visit consultation was provided with excellent person-centred care. We appreciate when staff are recognised for the professionalism, care and compassion that we strive to achieve at all times. We would love to share this good news and positive feedback with the staff involved in your care at GP Out of Hours. If you wish to provide any further detail to help us identify the GP who visited you, then please don't hesitate to get in touch with myself at charlene.sweeney@nhs.scot

I wish you all the best for a full and speedy recovery.

Thanks again for taking the time to get in touch.

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