Care Opinion

Exceptional care, kindness & support of all the medical staf...

Posted By Lucie C

"Exceptional care, kindness & support of all the medical staff"

About: Northern Ireland Ambulance Service / Emergency ambulance response Royal Victoria Hospital / Accident & Emergency Trauma & Orthopaedics / Major Trauma Unit (8CC)

(as a service user),

I was driving my car when a car travelling on the opposite side of the road collided with me head-on. The impact caused my airbag to explode and I sustained a displaced fracture to my sternum, some fractured ribs and cuts and bruises. I was taken by ambulance to the Red Resus. Area of the Emergency Department. After triage involving a full body CT scan and the application of an Aspen neck brace,  I was transferred to the Major Trauma Unit, where I spent the next 9 days. 

I want to thank and applaud the exceptional care, kindness and support of all the medical staff. In particular, I will always remember the comfort and care given to me by: 

Nurse Daniel , Nurse Shannon ,  Nurse Sandhu, Stephanie, Paula, Críostór and Aine. I also very much appreciated the sensitivity and empathy of Doctor Xeudi ( junior orthopaedic). 

All of the staff worked as an exemplary team and I felt safe and secure in their care, at a time when I was  utterly helpless and immobile. 

As I began my slow recovery, I felt the staff’s continuing support. One or two of us shed a few tears as I said my goodbyes to them, and  that is surely a testament to their selfless and tireless commitment to the care of the sick and vulnerable. 

I can only hope and trust  that the superb standards exemplified by the staff of the Major Trauma Unit become  replicated throughout the NHS, when that becomes possible for all us. 

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Responses

Response from Kate Russell, Lead Nurse , Major Trauma / Critical Care Outreach / BCH Pre-Assessment, Belfast Health and Social Care Trust 4 months ago
Kate Russell
Lead Nurse , Major Trauma / Critical Care Outreach / BCH Pre-Assessment,
Belfast Health and Social Care Trust

Submitted on 25/10/2024 at 11:29
Published on Care Opinion at 11:54

Dear Lucie C, my name is Kate and I am the Lead Nurse for the Major Trauma Service in RVH.

Can I take this opportunity to sincerely thank you for the lovely feedback that you have provided us - it is very much appreciated by us all. Please know, I have forwarded this on to all the staff including those named. We really appreciate the time you have taken to feed back.

I do hope that you are recovering well at home and that it will not take you to long to return back to normal. Should you require anything, please feel free to contact the ward at anytime.

Once again thank you and very best wishes,

Kate

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Response from Maggie Hamilton, Experience & Involvement Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service 4 months ago
Maggie Hamilton
Experience & Involvement Facilitator, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

The Northern Ireland Ambulance Service (NIAS) Experience and Involvement Facilitator is responsible for developing and delivering high quality, effective services and processes for NIAS Service Users, Carers, their Advocates, the Public and NIAS Staff across Northern Ireland (NI) to facilitate and enable them to fully contribute to and participate in experience and involvement in relation to the NIAS.

Submitted on 25/10/2024 at 13:27
Published on Care Opinion at 13:27

picture of Maggie Hamilton

Good afternoon Lucie C,

I would like to begin by thanking you for taking the time to share your experience of the Northern Ireland Ambulance Service. It was reassuring to learn of the exceptional care, kindness and support you felt from all medical staff. As an organisation we are committed to consistently show compassion, professionalism, and respect for the patients we care for.

I wish you the best with your recuperation

Kind regards,

Maggie

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Response from John Barron, Service Manager, Service Manager, Urgent and Emergency Care, Belfast Health and Social Care Trust 4 months ago
John Barron
Service Manager, Service Manager, Urgent and Emergency Care,
Belfast Health and Social Care Trust

Submitted on 25/10/2024 at 14:43
Published on Care Opinion at 14:43

Hi Lucie C,

I’m John Barron, Service Manager for Urgent and Emergency Care.

It sounds like you’ve been through a very difficult time recently. Thank you for taking the time to share your positive experience under the circumstances.

It’s always a great encouragement for the team to hear, doing what they do is really appreciated. I’ll be sure to pass on your kind comments.

I trust you are making a steady recovery.

John

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