"So kind and reassuring"

About: University Hospital Hairmyres / Endoscopy

(as a service user),

I went in to Hairmyres Vanguard Unit for a gastroscopy investigation and I was very tense about what to expect.  

Throughout the treatment the nurses were so kind and reassuring, especially the male nurse, reassuring me throughout my procedure and explaining what was happening step by step  when I was coughing and feeling like I was choking.

The doctor was also really helpful, explaining everything to me clearly and making me feel very comfortable.

Thank you to all of you for making a very uncomfortable procedure seem more manageable. 

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 4 months ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 29/10/2024 at 11:23
Published on Care Opinion at 11:23


picture of Lise Axford

Dear Zee2024

Thank you for taking the time to share your feedback regarding your investigation in the Vanguard Unit. I am pleased to read that nursing and medical staff were kind, helpful and reassuring. I will share your comments with the whole team as they will appreciate your feedback.

It is good to know that an uncomfortable procedure was made more manageable for you.

I hope you are recovering well

Lise

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