Care Opinion

A lovely person

Posted By turkeygk66

"A lovely person"

About: Western Health & Social Care Trust

(as the patient),

I think Robert the physciatric nurse is very good and easy to talk to.  Like a go between for me and the team, he understood me.  Very good.

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Responses

Response from Michelle Scott, Patient Client Experience Lead, Professional Nursing and AHP, Western Health and Social Care Trust 4 months ago
Michelle Scott
Patient Client Experience Lead, Professional Nursing and AHP,
Western Health and Social Care Trust

I am the gatekeeper of Care Opinion and 10,000 voices quality improvement initiative for the Western Health and Social Care Trust

Submitted on 12/11/2024 at 12:45
Published on Care Opinion at 12:45

picture of Michelle Scott

Hello turkeygk66 and thank you for taking the time to leave your feedback.

My name is Michelle Scott Patient Client Experience Lead for the Trust. I have contacted all mental health services for the trust so apologies for the delay in responding back. I have shared your story with all staff who are equally appreciative of your feedback. it is great to hear staff being commended for their work. Felling that a professional is "easy to talk" and "understanding" is very important and I am glad you felt Robert did that in your experience.

wishing you all the very best

Michelle Scott

Patient Client Experience Lead

Ext 214486 (02871345171)

Mobile: 07833402847

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