Care Opinion

It is remarkable to witness how hard they work

Posted By Martin89

"It is remarkable to witness how hard they work"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Monklands / Medical Assessment Unit

(as a relative),

I am writing this from the Medical Assessment Unit in Monklands Hospital. Our aunt (in her 90s) was critically unwell and needed to be taken to the hospital by ambulance. From the moment she arrived at the hospital under the exceptional care of the ambulance team, the care has been nothing short of first class.

Every staff member we have encountered, from porters to nurses, doctors, and consultants, has been incredibly diligent, not only in looking after our aunt but also in supporting our family through this difficult time. It is remarkable to witness how hard they work, even under immense pressure, every minute of the day.

Amid all the negative headlines about hospitals, waiting times, and elderly care, our experience has been truly touching. My deepest thanks go to everyone involved.

Thank you.

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Responses

Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 4 months ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service

Submitted on 04/11/2024 at 11:38
Published on Care Opinion at 11:38

picture of Alan Martin

Dear Martin89,

Many thanks for taking the time to share your feedback here on CareOpinion. I am so sorry to read about what happened to your aunt and I do hope that they are feeling better. It is great to hear positive stories about the work our wonderful staff provide.

If you wish I can pass on the feedback to the crews directly. To do so we would need to know the date, time and address that the Ambulance attended and your aunts name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story and share it with the crew.

I wish you all the very best and thanks again.

Kind Regards

Alan

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Response from Claire Fenwick, Service Manager, Medicine, NHS Lanarkshire 4 months ago
Claire Fenwick
Service Manager, Medicine,
NHS Lanarkshire

Submitted on 04/11/2024 at 14:29
Published on Care Opinion at 14:29

picture of Claire Fenwick

Dear Martin89,

Thank you for such lovely feedback on your experience of our team looking after your aunt. I am sorry to hear she needed admission to hospital but glad that you feel your aunt as the patient and you as a relative have been looked after well. It is so nice to pass on positive feedback to our team who do work exceptionally hard. I have shared with the team mentioned in your message.

Best wishes to your aunt and thanks again for taking the time to share your feedback

Kind Regards

Claire

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