"Doctors and nurses were great, other A&E problem"

About: Leeds General Infirmary

Whilst the doctors and nurses were kind and helpful, there were a couple of police officers in the waiting room who I feel were being incredibly insensitive. There was a patient lying presumably unconscious (and not moving) on the floor in the corner of the room whom they weren't even slightly checking up on, whilst they were chatting and laughing together, completely ignoring everything else going on. It was rude, and honestly they clearly did not care about what was going on. At least the doctors and nurses were kind and helpful and caring.

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Responses

Response from Tracy Richardson, Patient, Carer and Public Involvement Officer, Leeds Teaching Hospitals NHS Trust 3 months ago
Tracy Richardson
Patient, Carer and Public Involvement Officer,
Leeds Teaching Hospitals NHS Trust
Submitted on 18/11/2024 at 11:36
Published on Care Opinion at 11:36


Thank you so much for taking the time to write to us.

I am very happy to know that our staff delivered a level of care that met your needs and fulfilled all your expectations.

I am very sorry to read that your concerns regarding non hospital staff, if you are unhappy with the treatment, they gave I would advise that you contact their complaints team direct.

With kindest regards

Rosie
Senior Nurse
Patient Experience

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