Care Opinion

All the staff were great

Posted By AD2022

"All the staff were great"

About: Royal Victoria Hospital / Accident & Emergency

(as a service user),

I received investigation & treatment for a fractured bone here rather than going through the usual route ED. 

As someone who loathes the environment of an ED dept, the Phone First experience was a lot less stressful & faster than that route. 

All the staff were great, from Nicole right at the beginning & throughout. I’m very grateful for this service and the staff who run it. 

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Responses

Response from Jane Sheridan, inerim service manager Ambulatory care/PTU/GPOOH and service improvement, Ambulatory care/PTU and GPOOH, BHSCT 4 months ago
Jane Sheridan
inerim service manager Ambulatory care/PTU/GPOOH and service improvement, Ambulatory care/PTU and GPOOH,
BHSCT

Submitted on 31/10/2024 at 14:50
Published on Care Opinion at 14:50

Dear AD2022

my name is Jane Sheridan, I am the service manager for Phone Frist and can I thank you for the encouraging feedback. I will ensure this is shared with the Phone First team.

kind regards

Jane

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Update posted by AD2022 (a service user)

I was delighted to receive the follow up call today from the fracture clinic. The nurse was caring & reassuring, explaining everything very well.

Advice about current care, what to expect & what to do if the situation worsens. So thank you to all the staff who are delivering this care.

Response from John Barron, Service Manager, Service Manager, Urgent and Emergency Care, Belfast Health and Social Care Trust 4 months ago
John Barron
Service Manager, Service Manager, Urgent and Emergency Care,
Belfast Health and Social Care Trust

Submitted on 04/11/2024 at 16:21
Published on Care Opinion at 16:21

AD2022,

I’m John Barron, Service Manager for Urgent and Emergency Care.

It’s really great to hear how the Phone First Service guided you straight to the best place. The Phone First Team do a fantastic job directing callers towards the most appropriate service - and a much better outcome. Sometimes the best place is ED but, as you’ve experienced, a quick call meant you got to the best service for your particular needs.

Unless it’s an emergency, I’d encourage everyone to “Phone First” before making the decision come to ED.

I wish you a speedy recovery.

John
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