Care Opinion

Given my son excellent care, but also been there for me

Posted By Amy0

"Given my son excellent care, but also been there for me"

About: Queen Elizabeth University Hospital Glasgow / West of Scotland Major Trauma Ward (ward 1c)

(as a parent/guardian),

My sons were in a car crash and one of them transferred by helicopter from Fort William to critical care for a few days then came to your lovely ward. The staff have been so supportive, what an incredible holistic ward this is. I am a nurse in Fort William so am very thankful and impressed with your services within the ward. You have given my son excellent care, but also been there for me, particularly the psychological team. Thank you so very much x

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC 4 months ago
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 14/11/2024 at 08:52
Published on Care Opinion at 08:52

picture of Kevin Torbet

Dear Amy0

Thank you so much for sharing your story. We’re deeply moved to hear of your experience, and we’re grateful that your son received the care he needed during such a challenging time.

Our staff, from the critical care team to our dedicated ward staff and psychological support services, strive to provide holistic, compassionate care for both our patients and their families, and it’s incredibly rewarding to know we’ve been able to support you and your family.

As a fellow healthcare professional, your kind words mean so much to us.

Thank you again for taking the time to recognise our team – it’s messages like yours that remind us why we do what we do.

Kind regards

Kevin

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Debbie Macintyre, Clinical Services Manager, General Surgery, Breast, Vascular, Trauma Ward (South), NHS Greater Glasgow and Clyde 4 months ago
Debbie Macintyre
Clinical Services Manager, General Surgery, Breast, Vascular, Trauma Ward (South),
NHS Greater Glasgow and Clyde

Submitted on 14/11/2024 at 11:46
Published on Care Opinion at 11:46

picture of Debbie Macintyre

Dear Amy0

Thank you for taking the time to share your experience of Ward 1c with us. It is so encouraging to hear that you were so well looked after during what must have been a very stressful time.

I will ensure this feedback is shared with the team who will be absolutely delighted to receive it.

I hope both of your sons make a full recovery and wish you well going forward.

Debbie Macintyre

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k