"Wonderful, we need more of this"

About: Adult Health Services / Hospital at Home

(as a relative),

My dad - who is in his 80s - had health concerns, my mother - who is also in her 80s - really struggled with even calling to get a doctor's appointment. Unable to keep up with all the online queueing systems she was always super stressed having to call phone numbers that never picked up or waiting on call backs that never happened. Her stress levels were huge and her health was also being affected.

Then there was the eventual Ambulance and A&E long waits - it felt like nothing was going in the right way - for months getting pushed around from referral to referral, and doctor to doctor, all the time my dad is in constant pain and my mum is getting more and more stressed. Even getting to the appointments would be a struggle.

Then one day along came the Hospital at Home service. Wow - what a life changer. To have the contact from them really was fantastic. At last my mum started to become back to her normal self. The Hospital at home team took away all the stress of the constant phone call nightmares and really looked after my parents both medically and from a deeper caring personal side. They could see what was going on and really stepped in to take care of all the aspects of their daily lives that had been affected by my dad's poor health. All the logistical issues that my ageing parents could not cope with were suddenly removed. They could now focus on getting better.

I feel that the Hospital at home service is miraculous - not only did my parents get the care that they needed, but I feel from an efficiency stand point that it was a win-win for the staff and medical service as a whole. A great team could service many patients at home, freeing up not only hospital beds but also the related resources: car parks, receptions, waiting rooms, phone call operators, traffic, the list goes on.....

In summary: we need more of this wonderful service.

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Responses

Response from Hazel Mitchell, Service Manager, Adult Health Services, NHS Lanarkshire 4 months ago
Hazel Mitchell
Service Manager, Adult Health Services,
NHS Lanarkshire
Submitted on 07/11/2024 at 12:42
Published on Care Opinion at 12:42


picture of Hazel Mitchell

Dear Ian582

Thank you for taking the time to contact us via Careopinion.

I am delighted to hear that the H@H teams were able to help facilitate your parents healthcare needs at home, and to also help alleviate any pressures they were experiencing. Our H@H teams always go above and beyond to deliver the highest level of patient centred care to patients in their own home so I am delighted to hear that they were able to do this for you, and thank you so much for recognising it. I will ensure these lovely comments are shared with the team.

Please extend our best wishes to both your mum and dad

thank you

Hazel

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Response from Richard Wells-Holland, Senior Nurse, NHSCP Adult Services, NHS LANARKSHIRE 4 months ago
Richard Wells-Holland
Senior Nurse, NHSCP Adult Services,
NHS LANARKSHIRE

Senior Nurse

Submitted on 07/11/2024 at 12:56
Published on Care Opinion at 14:20


picture of Richard Wells-Holland

Dear Ian582,

Thank you so much much for the positive feedback in regards to the H@H team within NHS Lanarkshire. The teams strive to give the best possible patient centered care and treatment within the patients own homes.

It is feedback like yours that make mine and the teams jobs more worthwhile and proud. I am so glad your mum and dad benefitted from the service. I will share your feedback with all of the team.

Thank you,

Richard.

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