Care Opinion

The team were so attentive

Posted By slideky85

"The team were so attentive"

About: The Ulster Hospital / Endoscopy Unit

(as a service user),

I was red flagged to Dr Convey and as a breast cancer survivor I was very worried that cancer had returned. Dr Convey telephoned me to reassure me that my symptoms did not resemble cancer. He then referred me for a colonoscopy, which I had yesterday.

I was extremely anxious about this procedure. When I arrived the team were so attentive, they made me feel so reassured and relaxed before during and after the procedure. Everyone who I was in contact with were so kind and I felt totally respected. Dr Spence took time to introduce himself and shook my hand as I entered the procedure room. This was really personable as being a patient can make you vulnerable. 

I can’t thank this whole team enough for their care and attentiveness yesterday. 

You are a wonderful bunch of people.  

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jemma Gillespie, Endoscopy Lead Nurse, South Eastern HSC Trust 3 months ago
Jemma Gillespie
Endoscopy Lead Nurse,
South Eastern HSC Trust

Submitted on 18/11/2024 at 16:07
Published on Care Opinion at 16:07

Hi Slideky85,

Thank you so much for taking the time to send us this amazing feedback.

By the sounds of it you have been through a lot lately, and I am so glad my team were able to help you feel reassured and relaxed on the day of your procedure.

I will ensure your positive words are shared with all the team including Dr Spence.

I hope you are keeping well.

Best wishes

Jemma

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k