Care Opinion

Their kindness was gratefully appreciated

Posted By Grateful patientAyr

"Their kindness was gratefully appreciated"

About: University Hospital Ayr / Endoscopy

(as the patient),

I was recently referred to the Endoscopy Department to have an endoscopy. I was very nervous and apprehensive about this procedure. My blood pressure was high but did eventually manage to come down to an acceptable level thanks to the reassurance and help from the staff. Everyone I encountered on the day went out of their way to make me feel comfortable and their kindness was gratefully appreciated. Sorry I couldn't name them all.

The procedure itself was explained thoroughly and carried out efficiently by Mrs Kerr and Staff Nurse Laura. I took the anaesthetic which I was glad I did. I woke up covered with a heated blanket and then got a lovely sandwich and a cup of tea 

All the staff I encountered could not have been nicer. They are a credit to the NHS.

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran 3 months ago
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 19/11/2024 at 13:41
Published on Care Opinion at 13:41

picture of Pamela Gibson

Dear Grateful patientAyr

Thank you for taking the time and trouble to share this lovely feedback about the care provided within the Endoscopy Unit, University Hospital Ayr.

I am glad to hear that, although you were nervous, our staff were able to put you at ease and went out of their way to make you feel comfortable whilst you were under their care. This is a lovely example of the patient centred care that we strive to provide.

Our staff really appreciate receiving feedback from their patients and it will be my pleasure to share your kind comments with the wider Team in the Unit and with Mrs Kerr and nurse Laura in particular. I know they will all be delighted to receive this feedback and it will be really encouraging for them to know that you felt so well supported by them.

Please accept my best wishes for your ongoing recovery and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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