"Amazing staff"

About: Borders General Hospital / Accident & Emergency Borders General Hospital / General Medicine

(as a relative),

My partner had an allergic reaction while in Kelso and made his way to borders general where he was in anaphylactic shock. he was taken straight through and given amazing treatment, staff were great, kept him calm while they done all they could to help.

He was alone and in an unfamiliar area so was panicking, staff managed to treat him quickly, when I arrived 2 hrs later (from home) they took the time to explain what had happened and the treatment he has received, even the doctor took the time to come and speak to us and go through everything.

The nurses were amazing, so caring when moved to ward 5, the nurses done everything to keep him calm and comfortable. I had to go home and travel back in the morning he had been moved to ward 6 where again nurses were fantastic.

Absolutely amazed at how caring and helpful everyone was, especially being so overworked and busy, even the porter remembered me on the morning and asked how my partner was, can’t thank them all enough 🎄

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Responses

Response from Alan Milne, Clinical Nurse Manager, NHS Borders 4 months ago
Alan Milne
Clinical Nurse Manager,
NHS Borders
Submitted on 14/11/2024 at 13:36
Published on Care Opinion at 13:36


Hi there Julie,

Thanks for this lovely feedback. I hope your partner is well now. I will pass this on ot the team.

Alan

Nurse Manager

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Response from Lesley Anderson, Senior Charge Nurse, Emergency Department, NHS Borders 4 months ago
Lesley Anderson
Senior Charge Nurse, Emergency Department,
NHS Borders
Submitted on 14/11/2024 at 18:12
Published on Care Opinion at 18:12


Dear Julierxx, thanks so much for taking the time to use Care Opinion. Such a worrying and scary time for you and your partner however I am delighted to hear that you are so pleased with the care he received. I will pass on your kind comments to the nursing team and I do hope your partner has made a full recovery. Thanks again for taking the time to use Care Opinion.

Best wishes

Lesley Anderson,

Senior Charge Nurse, Emergency Dept, BGH.

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