"So thankful for the staff"

About: Victoria Hospital / Urology

(as the patient),

I unfortunately have had to spend a lot of time in hospital recently. Most of that time has been on my usual urology ward, which is Ward 54 at Victoria Hospital, Kirkcaldy.

I wanted to write this, because I am so truly grateful to the staff on the ward. It's been a tough few months, but the staff of ward 54 have been nothing but amazing.

Despite it being a busy and hectic ward, when I need to have a rant/cry about my current health situation, there has always been someone to listen. All the staff seem to genuinely care.

For instance, many of the staff popped in for no other reason but to say hi and ask how I'm doing when they noticed I had been readmitted. The nursing staff/HCAs have always been great at advocating for me, and I feel they always have my back!

I'm just so incredibly grateful for each and every staff member on that ward and I wanted to have that acknowledged somewhere. 

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Responses

Response from Susan Sung, Senior Charge Nurse, Ward 54 (Urology), NHS Fife 3 months ago
Susan Sung
Senior Charge Nurse, Ward 54 (Urology),
NHS Fife
Submitted on 20/11/2024 at 16:19
Published on Care Opinion at 16:19


picture of Susan Sung

Dear Jenpen,

I am really sorry that you have had to endure a further admission(s) into hospital.

This has been a very tough time for you and we thank you for your patience.

The staff on the ward have come to know over time and we are delighted to hear that you find our visits welcoming.

We will endeavour to continue to provide support to your and will always do our best in advocating for our patients. This is such lovely feedback and I know that the team will delighted that they have been able to represent you during this tough time.

Please do let us know if there is anything else that we can do to help.

On behalf of the ward, we wish you well in your recovery.

Take care.

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