"Suffered Stroke"

About: Herefordshire and Worcestershire Health and Care NHS Trust / Community Stroke Service West Midlands Ambulance Service University NHS Foundation Trust / Emergency ambulance Worcestershire Royal Hospital / Accident and emergency

(as the patient),

Woke up at 3 am in the morning with no feeling to my left side and droop to the side of my face. Felt very scared as I live alone but was able to call 999 for an ambulance. 

Being recently widowed I felt very vulnerable and helpless. What if I couldn’t walk? Who would care for me ? 

Fortunately the ambulance soon arrived, the crew being very professional and supportive. 

I did get somewhat tearful thinking about my late wife, being a retired nurse how she would have cared for me.

Slowly the effects of my stroke appeared to lesson. 

On arrival at Worcester Royal we were met by members of the hospital “Stroke Team”. Again they were wonderful, conducting many tests, presumably accessing the extent of my stroke.

Almost immediately I was given a CT  scan , again fantastic at that time of morning. 

I was eventually placed on a ward and had the best sleep I have had for a long time. 

The next morning I was assessed by the physiotherapy team with a view to my going home. 

Soon after that I was assessed by a doctor and nurse from the hospital stroke team. Again very professional and supportive. Explaining what my diagnosis was and what support I would receive in the future. This including support from the Community Stroke Team. 

I was advised as to the DVLA regulations and not being able to drive for a month.

I was able to go home later that day after being assessed with regard to my living alone and the support I would have. My brother and his family settled me in when I got home.

The next day, yes the next day, I was contacted by the Community Stoke Team to make an appointment for a member of the team to visit me. That week Hannah, physiotherapist from the team came to my home. 

She initially fully explained the support I would get from the team, how long for and giving me documentation containing detailed information. 

We then discussed exactly what had happened with her showing real concern and answering any questions or concerns I had. 

I was also physically examined for pulse and I think blood pressure. This examination including observations I presume relating to my reactions. I was also aware of Hannah’s concern as to my emotional and mental state.

I informed Hannah that the ambulance crew had found a reading showing Atrial Fibrillation whilst being examined at home. She said she would look into this and ask for a nurse from the team to visit to undertake an examination in relation to this condition. 

I have to say Hannah made me feel less alone and concerned, knowing there was support as I dealt with this frightening episode in my life.

Again within a week the Community Team made contact and nurse Sharon  visited. Again very professional and supportive, verifying that I am suffering from AF. Sharon informed me that she would be contacting the hospital doctor and I would be contacted as to how the condition would be treated. 

The next day Sharon sent me an email detailing what she had done, contacting the hospital and what support I may get. A great service.

Yet again the next day my GP phoned to say the hospital doctor had contacted her . We discussed the implications of AF and the medication I was going to be put on and the side effects , including how to deal with them. 

The last month has been difficult in relation to the domestic issues ,not being able to drive.

Since the support and advice from the Community Team I have been doing most of my shopping on line and had support from family, friends and neighbours. My neighbour is Chinese, home cooked food is definitely better than the restaurants!. 

I am how waiting for appointments for Carotid Doppler and 72hr Holter tape. 

I am now feeling much better and happier. After no further concerns I have recently started to drive again. Back to a normal life.

I have become more aware of my health and after the advice from the Community Team including my lifestyle, diet and exercise. 

I now realise my future is brighter knowing I have support, but support that will help to prevent this happening again. 

Thank you . 

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Responses

Response from Sarah Hudson, Integrated Service Lead for Stroke, Herefordshire and Worcestershire Health and Care NHS Trust, Herefordshire and Worcestershire Health and Care NHS Trust 3 months ago
Sarah Hudson
Integrated Service Lead for Stroke, Herefordshire and Worcestershire Health and Care NHS Trust,
Herefordshire and Worcestershire Health and Care NHS Trust
Submitted on 28/11/2024 at 14:28
Published on Care Opinion on 06/12/2024 at 14:38


picture of Sarah Hudson

Hello Robern,

I firstly wanted to say how much this feedback is appreciated - so thank you for taking the time. This sort of feedback gives the team such enhanced job satisfaction. The personal story is powerful in doing this and I will ensure that all of the team, and in particular Hannah and Sharon receive your kind response.

I am very sorry to hear that you were only recently bereaved, which made you feel all the more vulnerable and distressed following this life-changing event. It is really common for stroke survivors to feel this distress, but particularly terrible when your normal emotional support is not there.

We have worked hard as a team to be much more responsive and it is lovely to hear that there were no waits in terms of the necessary support and actions that needed to be taken. It is a really nice example of how with good collaboration, numerous services can work really effectively together with the patient at the centre of everything we do.

I am really proud that my staff demonstrate professionalism, expertise and most importantly compassion and reassurance. They are truly a great bunch! I am also delighted that your initial diagnosis of Atrial Fibrillation with the ambulance crew led to the team being able to provide you with the correct preventative treatment to significantly reduce your risks of another stroke.

I finally want to wish you all the best in the future. It very much sounds like you have the confidence to move forward with a meaningful life after stroke. Many Thanks again for this feedback.

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