Care Opinion

The weird smell of the hospital

Posted By scoreboardwd86

"The weird smell of the hospital"

About: Inpatient wards / Lotus assessment suite

(as the patient),

I was in the lotus assessment suite, the smell in the blankets and sheets was terrible, it literally smelled like vomit, pungent as ever! Even the water smelled weird and the cups and plates and all the cutlery, it was utterly disgusting how they’ve just left the hospital in terms of hygiene. 

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Responses

Response from Winson Keens-Douglas, Clinical Effectiveness Officer, South West London and St George's Mental Health NHS Trust 3 months ago
Winson Keens-Douglas
Clinical Effectiveness Officer,
South West London and St George's Mental Health NHS Trust

Submitted on 28/11/2024 at 12:43
Published on Care Opinion at 12:43

My name is Winson and I am a member of the Patient Experience team for the Trust. I am very sorry to hear of your experience during your stay in our Lotus Unit and that you were unhappy with the cleanliness of the ward. Please be assured that the Trust is committed to ensuring that everyone who uses our services has a good experience of care. Please can you get in touch with our PALS team so that we can the team to look into this for you and give feedback to the relevant team so that they can improve this area of their service as quickly as possible. You can call our PALS team on 020 3513 6150 or via our email pals@swlstg.nhs.uk

If you would like to make a Formal complaint you can make your complaint directly to us via our email address complaints@swlstg.nhs.uk

Kind regards Winson

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