Care Opinion

Appointment form

Posted By Barkon

"Appointment form"

About: Barton House Group Practice

(as a parent/guardian),

You have an online form that is only open when the phone line's open.

It’s not hard to build a process or a queue of requests. Honestly sort it out otherwise what’s the benefit for users?

Doctor surgery’s have such a terrible reputation, and it’s processes like this that just continue to erode trust.

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Responses

Response from Vytautas Kazinavicius, Medical Administrator, Admin, Barton House Group Practice 3 months ago
Vytautas Kazinavicius
Medical Administrator, Admin,
Barton House Group Practice

Submitted on 03/12/2024 at 09:53
Published on Care Opinion at 09:53

Thank you for your feedback. We understand your frustration regarding the limited availability of the online form. The form is designed to align with our working hours to ensure that requests can be promptly reviewed and appropriately managed by our clinical team.

We appreciate your suggestion about implementing a queue system, and we will share this with the team to explore ways to make the process more user-friendly. Our goal is to maintain trust and provide a reliable service, and feedback like yours helps us identify areas for improvement.

Thank you for taking the time to share your thoughts.

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