"I feel the immediate postnatal care could have been better"

About: Queen Elizabeth University Hospital Glasgow / Maternity care

(as the patient),

I want to feedback about the postnatal experience I had at Queen Elizabeth University Hospital Glasgow. I’m doing this to improve the quality of postnatal care. 

I feel the immediate postnatal care could be better. I had emergency Caesarean section and it was my first baby. One of the midwives wheeling me from the recovery room was forcing me to eat when I clearly was feeling like vomiting but I think they needed me to eat to move me to the postnatal ward even when I wasn’t ready to eat.

Wheeling me to the ward from the recovery room,  she made racial comments, when she asked where I was from, I told her I was Nigerian and she said she knew a few Nigerians but we seemed like nice calm ones. I was too tired to even express myself.

I told the same midwife I was dizzy and she said I shouldn’t be dizzy because my blood pressure was normal. I was indeed very dizzy both possibly from the blood loss and all the medication from the theatre.

Most importantly, my husband was told to leave me with the baby about 2 hours after having him because it was an emergency CS and we didn’t get to the ward until almost 12 midnight.

I feel women who just had babies should be helped to carry their babies and feed them with bottle when they can barely move off the bed immediately post CS with no established breastfeeding and with no family to help. It brought me to tears struggling to pick my baby up just 2 hours after having him and having to carry him on my tummy to feed and lift my baby up which was so painful and physically difficult. However, I  appreciate the milk I was given.

I feel like there should be a balance between ‘rooming in’ and trying to promote breastfeeding with the physical abilities of the mum post CS.

I’m a doctor myself who has worked in Obstetrics but I felt helpless and hate to think about my birth experience.

I have to say the prenatal ward was fine and the nurses were kind. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 3 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 16/12/2024 at 11:05
Published on Care Opinion at 11:05


picture of Nicole McInally

Dear BraveMum

Thank you for sharing your recent postnatal care experience at Queen Elizabeth University Hospital, Glasgow.

We are sincerely sorry to hear about the challenges you faced following your emergency Caesarean section. We apologise for the additional and upset this caused during an already challenging time.

We are sorry that your husband was asked to leave shortly after your surgery, leaving you to manage alone with your new born. We understand how vital support is in the immediate postnatal period, especially for mothers recovering from surgery.

We acknowledge the need for a balanced approach between promoting breastfeeding and accommodating the physical capabilities of mothers post-Caesarean section. Your experience highlights areas for improvement in our postnatal care practices, and we are committed to addressing these issues to ensure better care for all mothers and their babies.

We are grateful for your positive comments about the prenatal ward and the kindness of the nurses.

If you would like to discuss this further, can you please contact my colleague, Pamela Yuill, Senior Charge Midwife, via email: pamela.yuill@nhs.scot. (It would be helpful if you could include your CHI number or date of birth).

Thank you.

Best wishes

Nicole

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