"Vulnerable and mistreated"

I attended urgent care through 111 with extreme shortness of breath. I have had flu like symptoms for 2 weeks and been on multiple courses of antibiotics and steroids. The first advanced paramedic I seen was lovely and really empathised with the awful time I've had recently. My blood pressure was low but all other observations were fine apart from high respiratory rate. I explained on several occasions when I have had acute asthma attacks that my oxygen levels always stay stable. The paramedic then left to go speak to her colleague next door whilst I provided a urine sample.

Then I overheard a different staff member stating that I was in last week so I just need to let it run it's course. This staff member then entered the room and said to me that there was no point sending me to AAU as they wouldn't re run tests that were only done a week ago. Which I believe is not the case, as AAU staff told me they could see me again if I got worse.

I then explained to the staff member that my dad was told the same thing from a staff member who put him off going to hospital as they apparently wouldn't do anything, and he died 2 weeks later. I became very upset at this time, thanking them for their care but stating what is the point of me staying if they won't run tests. I told them my chest was agony, I was vulnerable, in tears begging them just to do something to help. The staff member said I could take my inhaler again in which I said what's the point of that I have had it all day and still no effect. I told them if they are telling me that no tests would be repeated then what was the point in me being there, I'd rather be at home.

They had a duty of care for me as a patient but also a very vulnerable patient. I never once raised my voice but I feel my human rights were not listened to. I've lost respect for NHS staff and quite frankly I will not be attending the hospital again no matter how much worse things get as they made feel like a fraud. So many people must get put off from attending the hospital, but staff saying I would end up left in a corridor, it's an absolute joke. What's even worse is leaving a vulnerable patient to leave hospital in floods of tears.

The best part of nursing is not only putting a  puzzle back together but also seeing patients as individuals and this is in the NMC code of professional conduct, which wants all patients to be treated as individuals and seen as unique. Text books can help 100% but I feel truly looking at your patient and using communication skills are worth so much more. Nurses should empathises with patients and never make the patient feel like a nuisance. I came away in absolute bits howling and crying ,pleading for help. I feel so ill and even now my family is worried about me as this has floored me. I hope patients don't get made feel like this again. It's happened to me before and I've stayed quiet but this time we need a voice.