Care Opinion

Poor triage system

Story from nhs.uk

"Poor triage system "

About: Beacon Medical Group

I submitted an online consultation and requested an urgent call with the diabetic nurse as I have been experiencing high blood sugar levels and requested a blood test. The result of the triage was to make a telephone appointment over a month later. When my sugar levels further increased I submitted another online consultation and was just given the same appointment. When I spoke eventually with the nurse I was advised I should have been sent immediately for a blood test so that appropriate treatment could be provided and the triage system had failed my needs.

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Responses

Response from Beacon Medical Group 2 months ago
Beacon Medical Group

Submitted on 15/01/2025 at 14:12
Published on nhs.uk at 14:12

Dear David,

Thank you for taking the time to provide Beacon Medical Group with your feedback on the practice .We appreciate you doing this. Beacon Medical Group aims to provide our patients with the best possible experience at every encounter and we are sorry you have had troubles; Feedback helps us to improve our services to ensure our patients receive the best possible care.

Thank you.

Beacon Medical Group

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