I hadn't realised that a telephone call fae the NHS Ayrshire and Arran Complaints Team would result 3 days later into a 111 call.
I had received a lovely call fae a staff member from the Complaints team telling explaining that my complaint could not be upheld for reasons thoroughly explained). It was as expected, but all the same I had expected it might alter a cardiologists view of my state of mind regarding a flippant comment at a previous cardiology nurse appointment.
That's the background, here is the positive experience story:
Just before midnight one night, I was concerned my blood pressure and heart rate was exponentially increasing fae the past years average. I was concerned after a 2023 arrythmia for four unnoticed days saw me in Ayr Hospital again for 5 days. Resulting in an advised Implantable Cardiac Defibrillator (ICD) or an option to try medication control.
111 called just before midnight, they assessed, as they do, and a nurse advised transfer the call to a 999, with advice of an ambulance attending, although being busy, no timescale offered. Usual advice to call 999 should health deteriorate.
0200 ambulance arrived, assessed with observations and ECG and asked, if I knew I had Atrial Fibrillation? I replied "no, everything but that".
I was offered to be taken to ED Crosshouse or call my GP, ambulance Yvonne, I believe? advised staying home may not help the anxiety.
On arrival in ED I was triaged, and told to return to waiting area.
It was about 3 hours later I was shown to RAU, and observations started, including another ECG, X-ray with various health professionals asking the inevitable repetitive questions to get to the cause of the problem.
At 09:30 I was moved the short distance to RAC to await a second Troponin level blood test. After that was taken I was asked to wait in the corridor outside to free up the bed in RAC.
A heart doctor called me back into a private cubicle to discuss the results. It appears anxiety over the complaints team investigation result was the best cause suspicion.
I believe that I was frank in all my answers to the health professionals' questions, trying not to add any flippant humoured material which could be noted, and again be misunderstood, take note of this and full disclosure intentions to all agencies.
As I was unable to wear a shoe for long, due to my still infected ankle, transport was arranged via the discharge hub. The same porter who moved me around back in October took me here, he remembered me.
OK, well who wouldn't? 🥴😂
There I was greeted by a friendly nurse, sat down, offered soup and a sandwich. Reminding me of my year in ED as a volunteer in that area.
So, with 500 words to go, who can write that much?
I end my story thanking all those who attended to me fae 111 to the Discharge Hub. 👍😊
"Recent 111 experience through to leaving hospital"
About: NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service) Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service Emergency Ambulance EH12 9EB University Hospital Ayr / Accident & Emergency University Hospital Ayr Accident & Emergency KA6 6DX University Hospital Ayr / Cardiology University Hospital Ayr Cardiology KA6 6DX University Hospital Ayr / Discharge Lounge University Hospital Ayr Discharge Lounge Ayr KA6 6DX
Posted by RayFaeTroon (as ),
Responses
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Update posted by RayFaeTroon (a service user) 3 months ago
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Update posted by RayFaeTroon (a service user) 2 months ago