"I felt a real sense of ease"

About: North Manchester General Hospital / General surgery

(as a service user),

Really can not thank the wonderful, happy, kind, compassionate and competent professionals that played a part in the care i received both before and after my operation. 

I was extremely anxious of surgery and the general thought of being in hospital, the staff made every effort to relax and reassure me throughout the journey. I felt a real sense of ease as staff create a calming environment and are evidently passionate about their roles. Never a dull member of staff, each and everyone shared a sense of humour and made my experience as positive as can be which really went a long way.

From the health care assistant who took my observations to the surgeon who operated, every member of staff went above and beyond. I observed a real sense of team work and no member of staff was any less important, they all played a vital role in my care which I will be forever grateful.

Although I wasn't that keen on the Anaesthetic feeling, I can now say that my fear of surgery has somewhat been reduced because of the experience I had at NMGH!

A real big thank you to the team at the day surgery unit, GI surgeons and team, recovery room staff and the nurses on ward C5! 

 

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Responses

Response from Ashley Derbyshire, Patient experience programme manager & service manager, Patient Experience Team, Manchester University NHS Foundation Trust 3 months ago
Ashley Derbyshire
Patient experience programme manager & service manager, Patient Experience Team,
Manchester University NHS Foundation Trust
Submitted on 09/12/2024 at 15:43
Published on Care Opinion at 15:43


Dear Emmasc206,

Thank you for your positive comments posted on the Care Opinion website regarding the care you received before, during and after your surgery and on Ward C5 in North Manchester General Hospital.

It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you felt a real sense of ease, that the staff created a calming environment and that you felt that every member of staff went above and beyond.

I can assure you that we have passed on your thoughts to the Head of Nursing for the Division of Surgery who will share your comments with the staff involved.

Yours sincerely

Richard Medway

Patient Experience Team

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Update posted by Emmasc206 (a service user)

Hi Richard

Thank you for your response. Please include the day surgery team, surgeons for GI and recovery room in this as every staff member went above and beyond.

Thank you

Response from Ashley Derbyshire, Patient experience programme manager & service manager, Patient Experience Team, Manchester University NHS Foundation Trust 3 months ago
Ashley Derbyshire
Patient experience programme manager & service manager, Patient Experience Team,
Manchester University NHS Foundation Trust
Submitted on 10/12/2024 at 09:20
Published on Care Opinion at 09:20


Good morning,

I have passed your further comments on to the Matron for the Division of Surgery.

Yours sincerely

Richard Medway

Patient Experience Team

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