"Their care, compassion and positivity is second to none"

About: University Hospital Wishaw / Neonatal Intensive Care Unit (NICU)

(as a service user),

Three days after giving birth, we were admitted to the Neo natal unit as my son had dropped 12.7% of his birth weight. I felt devastated and I didn’t know what this would mean for us. However, the entire experience turned into something incredibly positive.

The staff on the Neo natal ward were incredible supportive, listened to my fears, consoled me when I felt overwhelmed and offered an incredible amount of support during my stay.

We ended up staying for 2 nights in which he gained some weight back and showed dramatic improvements. I learnt so much about breastfeeding and I felt incredibly supported and my confidence was improved around feeding on discharge.

I cannot compliment the team enough on the Neo Natal ward. Their care, compassion and positivity is second to none and everyone is an amazing example of what makes the NHS so special. 

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Responses

Response from Sharon Oosterbosch, Neonatal Senior Nurse, Neonatal, NHS Lanarkshire 3 months ago
Sharon Oosterbosch
Neonatal Senior Nurse, Neonatal,
NHS Lanarkshire
Submitted on 09/12/2024 at 15:58
Published on Care Opinion at 15:58


picture of Sharon Oosterbosch

Dear VerityKB,

Congratulations on the birth of your baby, I am sorry to hear that you had to come back into hospital. I would like to thank you for taking the time to share your experience with us.

I am delighted to hear that you felt fully supported in your breast feeding journey. I will share your feedback with my colleagues as they will appreciate your kind words.

I hope you are all doing well! Have a lovely Christmas with your family.

Kind regards,

Sharon Oosterbosch

Neonatal Senior Nurse

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