Care Opinion

Wasn't kept informed

Posted By caelumeg84

"Wasn't kept informed"

About: Renal Medicine / Renal and Liver Transplant High Dependency Unit (Ward 215)

(as a parent/guardian),

Some staff I saw in HDU didn't keep me informed about the patients care or what has been done.

The staff I saw don't even have the decency to speak to you when you walk on the ward, very lax in their care.

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Responses

Response from Steven Jones, Senior Charge Nurse, High Dependency Unit(HDU), Royal Infirmary of Edinburgh, NHS Lothian 3 months ago
Steven Jones
Senior Charge Nurse, High Dependency Unit(HDU), Royal Infirmary of Edinburgh,
NHS Lothian

Submitted on 19/12/2024 at 09:28
Published on Care Opinion at 10:47

Firstly may I thank you for taking the time to give us your feedback on your recent experience in Ward 215. It was disappointing to read about your negative experience and please accept my apologies on behalf the ward. We pride ourselves on keeping patients and relatives informed as we usually have the staff and time to do so and so we view your feedback as an opportunity to improve our service. It would help us greatly if you could give us more details regarding your visit if you feel comfortable to do so and would be happy to discuss any aspect of your visit.

Thank you once again.

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Response from Ana Mezzomo, Patient Experience Officer, Patient Experience Team, NHS Lothian 3 months ago
Ana Mezzomo
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 19/12/2024 at 10:45
Published on Care Opinion at 10:45

Dear caelumeg84,

I am so sorry to hear of your experience in Ward 215 at the Royal Infirmary of Edinburgh.

As Steven has suggested, if you wish to discuss your experience, please contact the Patient Experience Team to provide further details. You can contact us either by email at LOTH.feedback@nhs.scot or by telephone 0131 536 3370 (lines are open Monday to Friday 9am to 2pm) and a member of the team will be happy to assist you.

Best wishes,

Ana Mezzomo

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