Care Opinion

Feeling supported and confident about our future

Posted By cats1958

"Feeling supported and confident about our future"

About: Scottish Ambulance Service / Patient Transport Service University Hospital Wishaw / Maternity Care University Hospital Wishaw / Neonatal Intensive Care Unit (NICU)

(as a service user),

We wanted to thank the staff in Wishaw following the birth of our son. Mum is diagnosed with schizophrenia and on advice of perinatal mental health team was advised to stay longer in the hospital for monitoring.

All staff from the c-section onwards were mindful of supporting mum’s mental health and ensured dad could come during the start of the procedure. Everything was explained clearly.

Post c-section, our baby vomited green which resulted in a short visit to NICU and a trip to Glasgow for a scan in a baby ambulance – dad was able to join.

The staff in NICU and the ambulance were also wonderful and we felt baby was in safe hands. The scan ruled out bowel blockage but an incidental finding of an infection was discovered and low oxygen levels which needed some support.

We stayed some extra time while our son finished an antibiotics course where the staff on post natal ward went through feeding and shared many tips with us. Perinatal mental health were able to visit too - it felt joined up. Even though NICU was a stressful experience, we were discharged feeling supported and confident about our future.

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Responses

Response from Alan Martin, Clinical Development Manager, National Operations, Scottish Ambulance Service 2 months ago
Alan Martin
Clinical Development Manager, National Operations,
Scottish Ambulance Service

Submitted on 23/12/2024 at 10:07
Published on Care Opinion at 10:07

picture of Alan Martin

Dear Cats1958,

Many thanks for taking the time to share your feedback here on CareOpinion. I am so sorry to read about your little one requiring NICU and transport by one of our teams. I cannot even begin to imagine how stressful a time this was for all of you and I hope that things at home are continuing in a positive way. All the very best for your futures and I wish you all the happiness.

It is great to hear positive stories about the work our wonderful staff provide. If you wish we can pass on the feedback to the crew involved in the transfer directly. To do so we would need to know the date, time and confirm the pick up/drop off points if you could (ward would be fine), and of course your little ones name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story and share it with the crew.

I wish you all the very best and thanks again.

Kind Regards

Alan

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Response from Jennifer Baillie, Improvement Advisor, Quality Directorate, NHS Lanarkshire 2 months ago
Jennifer Baillie
Improvement Advisor, Quality Directorate,
NHS Lanarkshire

assists with admin of Care Opinion in NHS Lanarkshire. requires access to all NHS Lanarkshire stories

Submitted on 23/12/2024 at 16:15
Published on Care Opinion at 16:15

picture of Jennifer Baillie

Dear cats1958

Thank you for sharing your experience of UHW Maternity and Neo-Natal Care

It can be a worrying time when a relative is attending to have a baby, especially with the additional challenges mum may have experienced. I am so pleased to hear that the everybody took excellent care of mum and baby. This must have been very reassuring and helped you feel at ease.

I look forward to passing your kind words to the whole team who will get a real boost from hearing your feedback.

I hope you are recovering well and enjoying life with your new baby. Merry Christmas when it comes

Kind Regards,

Jennifer

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Response from Sharon Oosterbosch, Neonatal Senior Nurse, Neonatal, NHS Lanarkshire 2 months ago
Sharon Oosterbosch
Neonatal Senior Nurse, Neonatal,
NHS Lanarkshire

Submitted on 29/12/2024 at 17:47
Published on Care Opinion at 17:47

picture of Sharon Oosterbosch

Dear Cats1958,

Congratulations on the birth of your son!

Thank you for taking the time to share your experience about the Neonatal Unit. I am delighted to hear that you and your partner felt fully supported during your stay with us. I was also glad to hear that dad could be with your son during the journey to Glasgow with the Neonatal Transport Team. I will share your story with my team.

I hope you all had a lovely Christmas!

Best Wishes,

Sharon Oosterbosch

Neonatal Senior Nurse

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Response from Carole Burns, Senior Midwife, Inpatients, University Hospital Wishaw 2 months ago
Carole Burns
Senior Midwife, Inpatients,
University Hospital Wishaw

Submitted on 30/12/2024 at 11:51
Published on Care Opinion at 11:51

Dear cats1958,

Thank you so much for your lovely feedback, and congratulations on the birth of your little one.

The staff in Labour Ward, Theatre, Postnatal and the MNPI Team will be delighted to hear that you felt so well supported during your stay with us,

It can be a daunting experience, especially when your baby is unwell. Our staff do try really hard to make this easier for you providing great care, and advice during a difficult time.

I will pass on your kind words to all the staff involved and am sure this will make them smile.

I hope you are all settling into family life and Mum and Baby doing well now. Also hoping you have had a lovely first Christmas together.

Many thanks once again.

Take Care

Carole Burns

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