"A wonderful team"

About: Royal Alexandra Hospital / High Dependency Unit (HDU) Royal Alexandra Hospital / Medical Assessment Unit (MAU)

(as a service user),

I was admitted to the Medical Assessment Unit of the RAH after many hours in A&E, which was extremely busy. Once in the ward l was assessed very quickly and told l was very ill with influenza A, pneumonia and high blood sugar. 

The ward staff started treatment and then transferred me to High Dependency Unit. I cannot praise the staff in both the ward and HDU enough. The care l received was second to none, from the ladies who tirelessly clean and brighten the day with a chat, (which is so appreciated when in isolation) to the nursing and medical staff, who work tirelessly with a smile.

Nothing was too much trouble and each day and night shift l was allocated a nurse, who all looked after me so well. Despite being so ill l felt safe and well cared for. The care assistants were also very kind, helping with personal hygiene which makes us all feel better. I sadly missed my daughter's wedding due to this admission and, again, the staff supported me through this upsetting time. 

Every stage of my diagnosis and treatment was explained to me clearly and in a way l could understand. I remained in HDU for 8 days, where l also had support from diabetic team and physiotherapy. I simply cannot praise them all enough. I am home now and getting stronger each day. This is all thanks to a wonderful team at the RAH in Paisley. I will be forever grateful for their excellent care.

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Responses

Response from Lisa Martin, Patient Experience and Public Involvement Manager, Patient Experience and Public Involvement Team, NHS Greater Glasgow and Clyde 3 months ago
Lisa Martin
Patient Experience and Public Involvement Manager, Patient Experience and Public Involvement Team,
NHS Greater Glasgow and Clyde

Plan, design and deliver patient and user engagement opportunities

Submitted on 30/12/2024 at 08:32
Published on Care Opinion at 08:32


Dear Valerie583,

Thank you for taking time to share such kind feedback about the staff involved in your care at the Royal Alexandria Hospital, and in particular the wonderful team on the High Dependency Unit. I'm delighted to hear that you are recovering well and despite the sadness at missing your daughters' wedding I hope you have been able to enjoy some lovely family time over this festive break.

The team will be delighted to know their dedication, compassion and care made such a positive impact and I'll be sure to share your kind words with them.

Best wishes,

Lisa, Patient Experience Public Involvement Team.

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