Care Opinion

A stressful experience made even more so

Posted By severityrn33

"A stressful experience made even more so"

About: Queen Elizabeth University Hospital Glasgow / Initial Assessment Unit

(as a service user),

My experience at IAU was mixed. I would love to praise some of the staff by name but most people did not appear to be wearing name badges and a few did not introduce themselves at all.

My ECG was completed by a HCSW and three different people opened the curtain to my bay during this, while my breasts were exposed. There was absolutely zero dignity and other patients on gurneys in the corridor outside could also see my exposed body.

The doctor, x ray technician and the SCN were pleasant and my own care sufficient. The place is very busy and I can imagine it must be an overwhelmingly stressful environment to try to work in, but I don’t really think there’s any excuse for some of the behaviour I witnessed.

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Responses

Response from Lucy Dorrian, Patient Experience and Public Involvement Manager, Patient Experience and Public Involvement Team, NHS Greater Glasgow and Clyde 2 months ago
Lucy Dorrian
Patient Experience and Public Involvement Manager, Patient Experience and Public Involvement Team,
NHS Greater Glasgow and Clyde

Submitted on 30/12/2024 at 18:47
Published on Care Opinion at 18:47

Dear severityrn33,

I am so sorry that you experienced this, it must have been very distressing for you. Thank you for taking the time to submit a care opinion post and telling us your story.

I would like to apologise for the issues you have raised as this experience is not what we aim to provide for patients in our care.

The senior charge nurse Karen Hughes has asked if you would mind emailing directly to them with some details so that they can look into this for you.

If you are able would you mind emailing the following details

- date of attendance name and date of birth to the following email;

karen.hughes10@nhs.scot

please get back in touch if there is anything else I can help you with.

Regards

Lucy Dorrian

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