I was given an ultrasound appointment at Belford Hospital but unfortunately only received the letter on the day of appointment, after the ultrasound time (Christmas eve). I called to explain but there was no one in x-ray who could re-book the appointment that late on Christmas Eve. I called on the next working day and was told my GP would have to re refer. I explained this was unfair as I was never notified in time of the appointment. I spoke with a manager (name not given) who just brushed it off as NHS policy as GP had been informed so they would need to refer. I explained this is not fair for me to have to have a delay to my care due to factors outwith my control. He just quoted nhs highland policy at me and how they have short waiting list times etc but I know, after working in health myself that the appointment could have been re-booked for me, as that has happened in previous instances elsewhere and what I have done for patients in similar situations.
This process was very unhelpful and was not patient care oriented, given that when I first got the appointment I phoned right away to try and rectify.
Very unhelpful staff and service and I worry this could all be repeated due to issues with the mail service in my area.
"ultrasound appointment"
About: Lochaber (Belford) Hospital / Diagnostic Ultrasound Lochaber (Belford) Hospital Diagnostic Ultrasound Fort William PH33 6BS Lochaber (Belford) Hospital / Radiography Lochaber (Belford) Hospital Radiography Fort William PH33 6BS
Posted by listenww73 (as ),
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Update posted by listenww73 (a service user) 2 months ago
See more responses from Sylvia Fraser