"Care at Wester Moffat Hospital in Airdrie"

About: Wester Moffat Hospital

(as a relative),

I thought that it was prudent to drop you a message with regards to the care that my Uncle got at Wester Moffat Hospital.

After the experience we had at A & E, and the wards at Monklands hospital we were extremely worried about what lay ahead for our family's Papa and our Uncle's care.

But from the moment that he was admitted to Wester Moffat that all changed immediately, your staffs care and attention was exemplary in every detail. You immediately feel that your loved one will be looked after, he was made comfortable, round the clock attention ensued, medication was given when required, your staff would sit with him when he was alone, family were updated regularly with his condition, family were given cups of tea and offered biscuits, cakes and even dinner on Christmas day. The compassion,

Your staff and the hospital are a credit you and you should be proud of the service you provide, it most certainly provided a very positive insight into what can be done within the NHS if you have the right staff who show compassion, care & a genuine willingness to do the very best for their patients and their families.

Thank you and your teams once again for looking after him and us fantastically and making his final days as comfortable as they were.

Regards

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Responses

Response from Nichola Summers, Deputy Director of Hospital Services, University Hospital Monklands, NHS Lanarkshire 2 months ago
Nichola Summers
Deputy Director of Hospital Services, University Hospital Monklands,
NHS Lanarkshire
Submitted on 31/12/2024 at 13:16
Published on Care Opinion at 13:16


picture of Nichola Summers

Dear deltamw78

Please accept my sincere condolences on your loss.

How kind of you to take the time, especially at such a difficult time for your family, to provide such lovely feedback for the team at Wester Moffat. I will share this with them and I know they will be delighted to know that they made such a difference.

With best wishes

Nichola

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