Care Opinion

They all give me great, loving care

Posted By Adam823

"They all give me great, loving care"

About: Daisy Hill Hospital / Emergency Department Northern Ireland Ambulance Service / Emergency ambulance response

(as the patient),

I was recently brought to Daisy Hill hospital by ambulance. The NIAS crews were very kind to me as we had to wait a time due to the numbers.

I was treated very well by patient flow Paula, deputy sister Alison, nurse Rosin, and Dr Emmanuel was was very good. They were working under extreme pressure, and I must say I feel sorry for the triage nurse for some of bad language some people used to her.

I'd like my thanks passed on to the Drs and nurses, especially the named ones, and to the very kind Dr that treated me, as I have FND seizures and fall and mental health. 

They all give me great, loving care - thanks, happy new year. 

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Responses

Response from Lisa Small, Ward Manager ED / Short Unit, Daisy Hill Hospital, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust 2 months ago
Lisa Small
Ward Manager ED / Short Unit, Daisy Hill Hospital, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust

Submitted on 03/01/2025 at 10:55
Published on Care Opinion at 10:55

Thank you for taking the time to share your positive experience. Your kind words will boost staff morale and motivate them to continue to providing excellent care in a busy department.

I will be sure to pass on your your compliments.

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Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 2 months ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 03/01/2025 at 12:20
Published on Care Opinion at 12:20

picture of Neil Gillan

Good afternoon Adam823,

I would like to begin by thanking you for taking the time to share your experience of the Northern Ireland Ambulance Service. I was delighted to learn that the crews were kind and caring. Feedback such as this will lift the morale of the whole organisation in what is a particularly challenging period. I wish you the best with your recuperation.

Best wishes

Neil

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