Care Opinion

Waiting time

Posted By normats37

"Waiting time"

About: Barton House Group Practice

(as the patient),

I have called and I was caller number one. I am still on the call and it's been 50 minutes as caller number one since I called and been waiting since.

This happens most of the time, there are so many member of staff at reception but no one answers the phone.

It's extremely frustrating

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Responses

Response from Vytautas Kazinavicius, Medical Administrator, Admin, Barton House Group Practice 2 months ago
Vytautas Kazinavicius
Medical Administrator, Admin,
Barton House Group Practice

Submitted on 07/01/2025 at 10:01
Published on Care Opinion at 10:01

Thank you for your feedback, and we’re sorry to hear about your frustrating experience.

We understand how long waits can cause frustration, especially when you’re already at the top of the queue. Please know that the reception team has been dealing with a significant volume of calls, and while we are currently short-staffed at reception, we are doing our best to manage these as quickly as possible.

To avoid waiting on hold in the future, we encourage you to select the callback option if available. This allows us to return your call without you having to wait with the phone in hand.

Additionally, for non-urgent matters, we recommend using our online services when possible.

Thank you for your patience as we work to improve our processes and response times.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Vytautas Kazinavicius, Medical Administrator, Admin, Barton House Group Practice 2 months ago
Vytautas Kazinavicius
Medical Administrator, Admin,
Barton House Group Practice

Submitted on 07/01/2025 at 10:01
Published on Care Opinion at 10:01

Thank you for your feedback, and we’re sorry to hear about your frustrating experience.

We understand how long waits can cause frustration, especially when you’re already at the top of the queue. Please know that the reception team has been dealing with a significant volume of calls, and while we are currently short-staffed at reception, we are doing our best to manage these as quickly as possible.

To avoid waiting on hold in the future, we encourage you to select the callback option if available. This allows us to return your call without you having to wait with the phone in hand.

Additionally, for non-urgent matters, we recommend using our online services when possible.

Thank you for your patience as we work to improve our processes and response times.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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