"Mums poor treatment in A&E"

My mum has had to attend A&E on a couple of occasions due to complex bowel issues one which led to a bleed. She wasn't seen by a doctor during her time in the department. She was triaged and the nurse had said because the bleeding had stopped of its own accord it wasn't anything to worry about. During her time in the department there was a failure to carry out basic investigations as to why she had the bleed and where the bleeding had stemmed from. Whilst this was not a life threatening matter it has ultimately left her to deteriorate both physically and mentally.

I do understand that staff are incredibly overworked and understaffed but had such investigations taken place this could have prevented things from escalating further and prevented the unnecessary suffering she's had to endure