"Attiudes to Mental Health need urgent change"

About: James Wigg Practice

My family support my brother he has schizophrenia and is impossible for him to see any GP, putting his health and wellbeing at risk, huge stress on us expected to be with him 24/7, treat uncontrolled diabetes , try help him.

The appointment system is unfit for purpose frontline staff attitides are deplorable as is the whole surgery with severe mental health its used as a reason to patient blame. Last time he agreed to go he went in to reception,as before staff blocked access to the duty dr by not listening showing no compassion moved on the next patient, telling him they 'didnt understand ' and to 'come back when you can tell us what you Receptionists Admin team should automatically be booking him to see an urgent same day doctor because they are not skilled or trained and think someone in crisis is abusive because they cant communicate the same as non disabled patients.

There is no NHS mental health team in Camden for him the GP knows it's knows their job to provide care and treatment whether its physical or mental health. He's missed his injections and his GP doesnt know this is a relapse because the GPs decided at admin stage he gets turned away.

So many saying the same like we have

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from James Wigg Practice last week
James Wigg Practice
Submitted on 06/03/2025 at 07:46
Published on nhs.uk at 07:46


Dear Patient,

We are deeply sorry to hear about the challenges your brother is facing and understand how stressful and upsetting this situation must be for both him and your family. We take your concerns very seriously, especially when it comes to supporting patients with mental health needs. We want to assure you that the appointment system has significantly improved to provide better access for all patients. We understand that accessing the right care is important, and we are continuously working to make the process more efficient and effective for everyone. We appreciate your patience as we continue to improve our services.

Kind regards,

James Wigg Management

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k