Care Opinion

We couldn’t have asked for better care

Posted By stonent89

"We couldn’t have asked for better care"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Hyper Acute Stroke Unit (Ward 62) Scottish Ambulance Service / Emergency Ambulance

(as a relative),

Immersive Reader

My mum had a stroke just before Christmas. Ambulance service staff were so helpful and ambulance arrived in 8 minutes. Mum taken straight to Resus  and seen immediately by stroke team. She was admitted to acute stroke unit within approx 3 hours of arrival.

We couldn’t have asked for better care and doctors, nurses and therapists on ward 62 were so kind and helpful. At such a stressful time, it was such a relief to know she was in the best place with a specialist stroke team looking after her.

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Responses

Response from Rebecca Fulton, Clinical Service Manager, Older People's Services - South Sector, NHS Greater Glasgow and Clyde 2 months ago
Rebecca Fulton
Clinical Service Manager, Older People's Services - South Sector,
NHS Greater Glasgow and Clyde

Submitted on 09/01/2025 at 21:24
Published on Care Opinion at 21:24

Immersive Reader

Dear stonent89,

I am sorry to hear that your mother suffered a stroke.

Thank you for taking the time to provide feedback on your mothers recent experience during her stay in the Hyper Acute Stroke Unit. I will pass your kind comments on to the nursing and therapy staff.

Kind Regards,

Rebecca Fulton, Clinical Service Manager.

  • 2 people think this response is helpful
Response from Marie Kennedy, Patient Experience Manager, Corporate Affairs, Scottish Ambulance Service 2 months ago
Marie Kennedy
Patient Experience Manager, Corporate Affairs,
Scottish Ambulance Service

Submitted on 13/01/2025 at 14:17
Published on Care Opinion at 14:20

Immersive Reader
picture of Marie Kennedy

Dear stonent89,

I am sorry to hear about your mother's recent stroke and I hope that your mother is recovering well. Thank you for taking the time to provide feedback on your mother's recent experience with the Ambulance Service and partners. It is great to hear positive stories about the work our wonderful staff and partners provide.

If you wish I can pass on the feedback to the crews directly. To do so we would need to know the date, time and address that the Ambulance attended and your mother's name. This information can be sent to sas.feedback@nhs.scot for the team to pick up. If you do decide to do this, would you be so kind as to make reference to your CareOpinion username so that the team can easily locate your story and share it with the crew.

I wish you and your mother all the very best and thanks again for sharing your experience.

Kind Regards
Marie,
Patient Experience Manager


  • 0 people think this response is helpful