Care Opinion

Always impressed by the warm welcome

Posted By RHA040374

"Always impressed by the warm welcome"

About: Rampton Hospital

(as a service user),

I would like to give a special shout out to the library staff who made it feel very festive in the library with all the decorations, and I think the library was by far the best decorated space in Rampton hospital.

Whenever I have been to the library I am always impressed by the warm welcome and courteous professionalism. Fantastic - top class staff in the library.

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Responses

Response from Matthew Clayton, Patient Education Centre Manager, Nottinghamshire Healthcare NHS Foundation Trust 2 months ago
Matthew Clayton
Patient Education Centre Manager,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 08/01/2025 at 10:53
Published on Care Opinion at 10:53

Hello and Happy New Year.

Thank you for the 'shout out' regarding the library. The staff in there do what they do for the patients and it's really good to hear your feedback. I will make sure these comments are passed onto the staff.

Thanks

Matthew Clayton

Patients' Education & Library Manager.

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Response from Tanya Cooper, Team Leader - Patients Library, Nottinghamshire Healthcare NHS Foundation Trust 2 months ago
Tanya Cooper
Team Leader - Patients Library,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 08/01/2025 at 10:56
Published on Care Opinion at 11:26

Thank you so much for your kind words, this shout out means so much to us, even though we are a small team, we always try our best and love being creative in the decorations and themes that we put on throughout the year. Glad you find the library a welcoming space and we look forward to seeing you throughout the year in your ward sessions.

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Response from Kay Carley, Occupational Therapy Professional Manager, Therapies and Education Service, Rampton Hospital 2 months ago
Kay Carley
Occupational Therapy Professional Manager, Therapies and Education Service,
Rampton Hospital

Submitted on 08/01/2025 at 11:15
Published on Care Opinion at 11:15

What a lovely post about our library team here at Rampton! The decorations this year were fantastic I agree, and the team have done a great job in making the enviroment welcoming for patients and staff that visit every day.

Thank you so much for taking the time to feedback on care opinion I will make sure the team hear about this.

Thanks

Kay

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