Care Opinion

Made me feel safe and well cared for

Posted By dancedx36

"Made me feel safe and well cared for"

About: Lincoln County Hospital / Endoscopy

(as a service user),

My experience at Lincoln Hospital Endoscopy unit was very good, I was so nervous for my procedure but the lovely team reassured me, made me feel safe & very well cared for.

The nurses were fantastic, extremely thorough and Dr Andreyev was lovely, he had an amazing bedside manner, treated every patient with the upmost care, compassion, dignity, sensitivity and made you feel like you were in very safe hands from start to finish. All staff were very good with understanding my Autistic needs, they seemed educated on Autism and the specific challenges an Autistic person may face e.g. sensory issues, pain etc. which definitely makes all the difference to my experience. Once you moved past the waiting room the process was seamless and incredibly efficient from start to finish.

I would happily highly recommend Dr Andreyev and the Lincoln Hospital Endoscopy unit to future patients. 

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Responses

Response from Holly Mandhouse, JAG Coordinator, Endoscopy, Lincoln County Hospital, United Lincolnshire Hospitals NHS Trust last month
Holly Mandhouse
JAG Coordinator, Endoscopy, Lincoln County Hospital,
United Lincolnshire Hospitals NHS Trust

Submitted on 21/01/2025 at 11:38
Published on Care Opinion at 13:58

picture of Holly Mandhouse

Dear dancedx36,

Thank you for taking the time to provide feedback about your experience at Endoscopy and allowing other patients to see the reassurance and support you received.

We constantly strive to achieve excellent patient care, and knowing that we have achieved this for you is such a morale boost for the whole team. We are beyond pleased to learn that your specific needs as an Autistic person were met, and that this made all the difference to your experience. Hearing that our staff succeeded in listening and understanding will help to motivate the team with continuing education and training

I have passed your kind words to Dr Andreyev and the team

Wishing you all the best,

Holly, JAG Coordinator

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