"Very little compassion or understanding"

I have been admitted to this ward on several occasions. 

In my experience, some of the HCAs have been incredibly rude, unempathetic towards the patients & appeared to be poorly trained. Every one of my admissions to Hound ward has always reduced me to tears & been extremely traumatic for me, due to the way I have been treated by some HCAs, who I feel have shown me little empathy & very little compassion or understanding. 

I have found most of the nurses to be good at their jobs, and the majority of the doctors, although there's one who I feel is extremely condescending to me every time I've been under their care. 

I try to avoid this ward at every opportunity but there's one HCA who is truly amazing & is extremely good at her job. 

It's just a shame that they aren't all like this HCA who i truly appreciate & admire.