"All members of staff were so wonderful"

About: University Hospital Wishaw / Paediatrics wards (19 & 20)

(as a service user),

My little girl was admitted to the paediatric ward in University Hospital Wishaw on 2 occasions recently after becoming unwell. She spent time in both Wards 19 and 20. 

During both admissions, we were blown away by the care given to us by all members of staff. Every doctor, nurse, registrar, nursery nurse and more were so pleasant, knowledgeable and caring. Nothing was too much trouble and everyone took the time to explain anything that required it. The staff made sure that, as parents, we had extra support and always offered their help.

During what was a stressful time, we are so grateful to all staff for their care, in particular the wonderful nurses who do a fantastic job in a busy ward. Our daughter was in amazing hands and we were reassured at all times. Unfortunately I can’t name anyone specifically, as it feels unfair when all members of staff were so wonderful. 

Thank you so much to all staff on Wards 19 and 20 for your care. We will be forever grateful. 

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Responses

Response from Laura Jack, Service Manager, Specialist Children's Health Services Unit, North Lanarkshire Health & Social Care Partnership 2 months ago
Laura Jack
Service Manager, Specialist Children's Health Services Unit,
North Lanarkshire Health & Social Care Partnership
Submitted on 15/01/2025 at 10:04
Published on Care Opinion at 10:04


picture of Laura Jack

Dear Sophia'sMum,

Thank you so much for taking the time to get in touch. I'm so glad that the staff in Paediatrics were able to support you and your daughter at a stressful time - I hope she is doing much better!

I'll make sure the staff see your comments and know how thankful you are:-)

Best wishes

Laura

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