Care Opinion

Surgical assessment unit

Posted By KayS

"Surgical assessment unit"

About: Royal Infirmary of Edinburgh at Little France / Surgical Observation Unit

(as a service user),

I was referred to surgical assessment unit on Friday afternoon by my GP with suspected gall stones. I was seen really quickly and treated by really caring, professional and empathetic staff within 2 hours from assessment to having bloods, seen a consultant and got meds to take home.

I went back today and again the staff, particularly Emma and Becca couldn’t have been any better. They were so kind, caring and reassuring. Couldn’t ask for any better. Well done and keep up the great work. You are very much appreciated. Thanks

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Shaun Robertson, Clinical Nurse Manager, General and Vascular Surgery - Royal Infirmary of Edinburgh, NHS Lothian 2 months ago
Shaun Robertson
Clinical Nurse Manager, General and Vascular Surgery - Royal Infirmary of Edinburgh,
NHS Lothian

Submitted on 17/01/2025 at 07:34
Published on Care Opinion at 07:34

picture of Shaun Robertson

Dear KayS,

Thank you for taking the time to share your feedback whilst under the care of the team in SOU. I am so pleased to learn of your positive experience, and to hear that you were treated with professionalism, empathy and kindness. I will make sure to share your feedback with the SOU team and in particular with Emma and Rebecca.

I hope that you are feeling better and are making a speedy recovery.

With very best wishes,

Shaun

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k