Care Opinion

Staff in the short stay unit were amazing

Posted By foxtrotps79

"Staff in the short stay unit were amazing"

About: Dumfries & Galloway Royal Infirmary / Day Surgery

(as a service user),

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Went in to the short stay ward for a gall bladder removal. Had all the feelings of nervousness, apprehension and vulnerability connected to requiring a surgery.

Staff in the short stay unit were amazing, kind and understanding of how it must be to have these feelings, especially before a general anaesthetic. The surgeon Mr Apollo was kind and had a gentle manner.

I was very nauseous and sick after coming round from the anaesthetic and felt very well cared for overnight in the short stay unit.

A special mention to an amazing nurse called Danny who was really great at his job, definitely cared about what he was doing and how I was feeling. Sorry I didn’t get to thank him myself before he left to go home from his night shift.

I believe the care given to patients in Dumfries & Galloway Royal Infirmary is outstanding and we have very little to complain about. Thank you very much. 

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Responses

Response from James Tallach, Patient Feedback Officer, Patient Services, NHS Dumfries and Galloway 2 months ago
James Tallach
Patient Feedback Officer, Patient Services,
NHS Dumfries and Galloway

Support officer for the Patient Services Team who have oversight of all patient feedback and complaints to NHS Dumfries and Galloway.

Submitted on 16/01/2025 at 09:32
Published on Care Opinion at 09:32

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picture of James Tallach

Dear foxtrotps79

Thank you for posting your feedback on Care Opinion and for your comments about the good experience you had when in the short stay unit for gall bladder removal. We understand that patients are nervous and apprehensive before coming in to hospital for a surgical procedure so I am glad to hear your experience was so positive and that you felt the care you received was outstanding and patient centric.

I have shared your feedback with the staff involved, and have also asked that your comments be brought to the attention of Danny, who you identified as delivering exemplary nursing care. I know the team will appreciate your kind words as clinical teams are always pleased to learn that the care they have delivered has been so well received.

In closing, I hope that you are recovering well from your recent surgery and extend both my own and the best wishes of the health Board to you.

James.

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