"The incredible staff"

My partner and I faced every parent’s worst nightmare—the unexpected home birth of our son at just 30 weeks. He came into this world without warning: cold, grey, not breathing, and with no pulse. Acting on instinct and love, we immediately began CPR and called 999 for an ambulance. The Controller on the line reassured us throughout, providing vital support and updates on the ambulance's arrival.

Amidst the current challenges with delays, the first crew arrived after 20 minutes. Shortly after they took over, a pulse was detected. Two additional crews arrived soon after, and both mother and baby were rushed to the Resus department at the Ulster Hospital.

After arranging childcare for our other children, I made my way to the Ulster Hospital A&E. I called ahead and spoke with a wonderful receptionist who kindly instructed me to go straight to the reception desk. When I arrived, rushing into A&E, she didn’t even wait for me to speak. She immediately recognized me and stood up, ready to help. With such compassion, she escorted me to my family, offering reassurance at every step.

While I waited in the family room, several staff members came to check on me, providing kindness and comfort during what felt like an eternity. A doctor from Resus arrived to give me an update, explaining the next steps with care and allowing me to see my partner and our baby.

Both mother and baby were surrounded by dedicated teams working tirelessly to give them the best possible care. A team from the Maternity Unit arrived to explain the next steps, and my partner was transferred to their care. As I left Resus, I turned back to thank the team with all my heart, holding back tears to stay strong for my family.

The Maternity Unit staff were incredibly thoughtful and reassuring, regularly updating us on our son’s condition. After a few agonizing hours, a member of the Neonatal team informed me I could visit our son. Seeing him, so small and fragile, gave me a glimmer of hope.

Over the next 30+ days, the Neonatal Unit team kept us updated on every step of our son's recovery. Their dedication, care, and compassion are truly extraordinary. They exemplify professionalism and passion in their work, setting a standard for others to follow.

Throughout this unimaginable experience, I cannot thank the 999 Ambulance Controller, the three NIAS crews, the A&E reception staff, the Resus team, the Maternity Unit, and the Neonatal Unit enough. Their professionalism, compassion, and unwavering dedication saved our son’s life.

We named him Oscar, a tribute to his dramatic and award-worthy entrance into this world. As a family, we are forever grateful for the care, understanding, and reassurance shown to us in our darkest moments. Because of all of you, Oscar is here with us today.

From the bottom of our hearts, thank you.