Care Opinion

Kind, reassuring and professional team

Posted By ThanksA*

"Kind, reassuring and professional team"

About: Royal Infirmary of Edinburgh at Little France / Neurosciences (DCN) Royal Infirmary of Edinburgh at Little France / Xrays and scans

(as a service user),

I recently attended DCN MRI at the Royal infirmary Edinburgh. The department was spotless, and the process seamless from reception through to discharge.

I was taken on time, having arrived 10 minutes before my appointment so I could complete the screening questionnaire.

It can be a scary experience having an MRI but staff were kind, reassuring and professional throughout making all the difference.

Thank you!

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Responses

Response from Gordon Mills, Deputy Associate Nurse Director, Diagnostic, Anaesthetic, Theatre, and Critical Care (DATCC), NHS Lothian last month
Gordon Mills
Deputy Associate Nurse Director, Diagnostic, Anaesthetic, Theatre, and Critical Care (DATCC),
NHS Lothian

Submitted on 21/01/2025 at 12:08
Published on Care Opinion at 12:08

Dear ThanksA*

Thank you for taking the time to send this lovely feedback about your experience of attending DCN MRI department. I agree, having an MRI can be a daunting experience and I'm delighted to hear the staff treated you with kindness and you felt reassured.

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