"No empathy and no assistance"

About: Southend Hospital / General surgery Southend Hospital General surgery SS0 0RY

Posted by Emazz77 (as a friend), 2 months ago

My friend had a mastectomy and after surgery was admitted to princess ann ward
The care she received was absolutely disgraceful the staff we saw didn't even know she had had a mastectomy
She asked for pain relief that she never got
No assistance was given with moving around she had to do everything herself
The sink next to her bed had some horrible red gunky stuff that was nothing to do with her and wasn't cleaned off
The staff we saw had no empathy for someone who had just had a cancer related op
This was very disappointing

More about:

Do you have a similar story to tell?

Responses

Mid and South Essex NHS Foundation Trust

Submitted on 22/01/2025 at 09:36

Published on Care Opinion at 09:36

Good Morning,
We are sorry to read about your friend's experience in our hospital.
If you would like to discuss this further, please contact the PALS team on 01702 385333. PALS office phone lines are open 10am to 2pm, Monday to Friday (excluding Bank Holidays).
Alternatively you can email mse.pals.suhft@nhs.net
Kind regards,
Patient Experience Team

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Mid and South Essex NHS Foundation Trust

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Opinions
Next Response	j
Previous Response	k

No empathy and no assistance

"No empathy and no assistance"

Responses

Keyboard Shortcuts