Care Opinion

You were all so attentive and caring

Posted By Redhead31

"You were all so attentive and caring"

About: Victoria Hospital / Accident & Emergency

(as a parent/guardian),

Massive thank you to A&E Nurse J/Gemma, Nurse Practioner Fiona and Doctor Rhuardi who attended to our  daughter who cut her head open after a fall.

You were all so attentive, caring and helped make the situation less scary for our daughter (and Mummy and Daddy, too!). 

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Responses

Response from Siobhan Mcilroy, Head Patient Experience, Corporate Services, NHS Fife last month
Siobhan Mcilroy
Head Patient Experience, Corporate Services,
NHS Fife

Submitted on 02/02/2025 at 17:39
Published on Care Opinion at 17:39

picture of Siobhan Mcilroy

Hi Redhead31,

My name is Siobhan McIlroy and I am the Head of Patient Experience within NHS Fife. Sorry for the delay in responding to your story.

Thank you so much for sharing your experience! I am delighted to hear that Nurse J/Gemma, Nurse Practitioner Fiona, and Doctor Rhuardi were able to provide such attentive and caring support for your daughter after her fall. It's wonderful to know that they helped make the situation less scary for her and for you and Daddy, too!

I am sure the team will be delighted to hear your kind words. They will be thrilled to know their efforts made a positive impact during a stressful time.

Thank you again for taking the time to share your gratitude. We wish your daughter a speedy recovery!

Take care and best wishes, Siobhan

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Response from Louise Curran, Senior Charge Nurse, Accident & Emergency, NHS Fife last month
Louise Curran
Senior Charge Nurse, Accident & Emergency,
NHS Fife

Submitted on 14/02/2025 at 13:12
Published on Care Opinion at 13:12

Hi Redhead31

I am so sorry for the delay in replying to you.

I would like to say thank you so much for sharing your lovely feedback with us, I am delighted to hear that you had such a positive experience when you recently attended the Emergency Department, I will be sure to pass on your kind words to the staff involved.

I hope your daughter is well on the road to recovery.

many thanks again

Louise Curran

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