Care Opinion

All the staff were excellent

Posted By Cloughreagh

"All the staff were excellent"

About: Cloughreagh House

(as a staff member posting for a patient/service user),

I went to Cloughreagh House for rehabilitation following a stay in hospital for pneumonia and reduced mobility. I found Cloughreagh to be a brilliant place, all the staff were excellent from the physio's that came to work with me to the care staff, kitchen staff and domestic staff keeping the place clean and tidy.

They have a very good rehabilitation gym which helped me to improve my mobility.

The care staff in Cloughreagh house put on activities every day to keep us entertained - I even won a prize in an activity.

If I had one comment to make which is not a reflection on the staff they could do with more wheelchairs to bring people to and from the dining room when needed

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Responses

Response from Stephanie Campbell, Senior Support worker Cloughreagh House, Adult Community Services Directorate, Southern Health and Social Care Trust last month
We are preparing to make a change
Stephanie Campbell
Senior Support worker Cloughreagh House, Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 30/01/2025 at 10:53
Published on Care Opinion at 10:53

Thank you for taking the time to tell us about your experience of Cloughreagh House. We always welcome feedback and it both reassures us here that we are providing care with a person centred approach and also gives suggestions for improvement to our service. The idea for the gym came from feedback from service users and it is proving to be a great addition to our service providing a designated area and equipment for the rehabilitation and exercise programs ongoing daily with the physiotherapy and occupational therapy teams.

The Cloughreagh House team realise the positive benefits of providing activities and encouraging our service users to become involved in them. The staff have a varied program of organised group activities and tailor them to the service users participating in them. The staff also carry out one to one individual activities with the service users.

Thank you for the comment regarding wheelchairs, the number of service users requiring to use a wheelchair varies from day to day and the time you were here was particularly busy for wheelchairs. We will review our supply and purchase more if necessary.

Once again thank you for your positive feedback, I will share this with our staff team here and on behalf of Cloughreagh I would like to wish you well on your onward journey to recovery.

Regards

Stephanie Campbell

Senior Residential Worker

Cloughreagh House

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