Care Opinion

No opportunity for refreshments

Posted By bluexb93

"No opportunity for refreshments"

About: Daisy Hill Hospital / Emergency Department

(as the patient),

Sent for a scan, X-ray etc from GP Surgery owing to a high temperature and shortness of breath.

As expected on arrival at 10.30am the waiting room was overflowing, triaged within a reasonable time but back to waiting room until finally called by Doctor at 5 hours later.

Within that timeframe there was no opportunity owing to lack of facilities to obtain a drink of any description.  This waiting area needs a water cooler plus tea and coffee making machines, especially for people who can not make the journey to the main reception area.

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Responses

Response from Stacey Hardy, Lead Nurse CAH Emergency Department, DHH Emergency Department and STH Minors Injuries Unit, Medicine and Unscheduled Care Directorate, Southern Health and Social Services Trust last month
Stacey Hardy
Lead Nurse CAH Emergency Department, DHH Emergency Department and STH Minors Injuries Unit, Medicine and Unscheduled Care Directorate,
Southern Health and Social Services Trust

Submitted on 21/01/2025 at 16:43
Published on Care Opinion at 16:43

Thank you for sharing your recent experience of the Emergency Department at Craigavon Area Hospital.

The main foyer has a coffee shop which is open from 8am until 7pm. The Shop is also available throughout the day. For the out of hours period there is a vending machine and tea/coffee machine. The vending machine is restocked daily.

I understand that for patients with reduced mobility it may be difficult to walk out to the foyer but staff are more than willing if you ask they could help you.

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Update posted by bluexb93 (the patient)

Obviously my message has not been read correctly as I was speaking about Daisy Hill hospital and not Craigavon which has excellent facilities compared to Newry

Response from Stacey Hardy, Lead Nurse CAH Emergency Department, DHH Emergency Department and STH Minors Injuries Unit, Medicine and Unscheduled Care Directorate, Southern Health and Social Services Trust last month
Stacey Hardy
Lead Nurse CAH Emergency Department, DHH Emergency Department and STH Minors Injuries Unit, Medicine and Unscheduled Care Directorate,
Southern Health and Social Services Trust

Submitted on 22/01/2025 at 15:29
Published on Care Opinion at 15:29

I am very sorry. I did misread. I will look into this and get back to as soon as possible

Stacey

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Update posted by bluexb93 (the patient)

Thank you, it would be very much appreciated and welcomed by many waiting a long time.

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