"Professional and friendly staff"

About: South West Acute Hospital / Surgery Service South West Acute Hospital / Ward 9

(as a service user),

I was anxious about attending Ward 9 SWAH, Enniskillen for a procedure but was immediately put at ease. All the staff on the ward from the manager to the HCA were, professional and friendly. 

The staff in theatre were equally good. The surgeon, anaesthetist, medical students, nurses and nurse students were all excellent. 

Thank you for taking such good care of me. It is so reassuring when staff introduce themselves! 

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Responses

Response from Leanne Hughes, Lead Nurse for Gynaecology Services WHSCT, Women and Children Service Altnagelvin, Western Health & Social Care Trust 2 months ago
Leanne Hughes
Lead Nurse for Gynaecology Services WHSCT, Women and Children Service Altnagelvin,
Western Health & Social Care Trust

Service Manager for Gynaecology

Submitted on 27/01/2025 at 08:24
Published on Care Opinion at 08:25


Thank you Cat1963 for taking the time during your recovery to give this positive feedback about Ward 9 Surgical in SWAH. I will be sure to pass on your thanks to staff.

From the Wider team, Wishing you a speedy recovery

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Response from Carol Reid, Assistant director of nursing for surgical paeds and woman's health directorate, Acute Services, WHSCT 2 months ago
Carol Reid
Assistant director of nursing for surgical paeds and woman's health directorate, Acute Services,
WHSCT
Submitted on 02/02/2025 at 22:47
Published on Care Opinion at 22:47


picture of Carol Reid

Dear Cat1963

I am delighted to hear such positive feedback regarding our services - I will ensure all the team see this - wishing you a speedy recovery

regards Carol Reid

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