Care Opinion

Double booked for a scheduled appointment

Story from nhs.uk

"Double booked for a scheduled appointment "

About: Russells Hall Hospital

I feel that to be double booked for a scheduled appointment with a Consultant is poor practice. I was sat waiting with no explanation and was forced to ask why I was not being seen.

I have acute anxiety especially in a clinical setting and was further upset to be told nonchalantly by the nurse that my appointment had been double booked as if that were normal practice!!!

I walked out. I had the manners to turn up for my appointment early and expect some regard to be shown to me.

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Responses

Response from Russells Hall Hospital 3 weeks ago
Russells Hall Hospital

Submitted on 24/02/2025 at 10:05
Published on nhs.uk at 10:05

Dear patient,

Thank you for taking the time to tell us about your experience. We are very sorry to hear that your experience was not up to the standard we expect.

We always aim to offer the highest standards of care and so we are very sorry that we fell short of those standards during your visit. As part of our commitment to continuously improve the patient experience we have shared your feedback with the Senior Management Team who will consider your comments and take appropriate action.

If you would like to speak to our team about your experience or raise concerns formally, please contact our Patient Advice and Liaison Service (PALS) on freephone 0800 073 0510 or email dgft.pals@nhs.net who will assist you further.

Thank you,

Patient Experience Team

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