Care Opinion

Gallbladder surgery

Story from nhs.uk

"Gallbladder surgery "

About: East Surrey Hospital

I underwent surgery yesterday for agonising gallbladder attacks I have been experiencing since early December.

Throughout, my care from the initial A&E visit to yesterday's surgery to remove my gallbladder has been very good.

The overwhelming asset were staff at all levels of my care. From compassionate reception staff, to attentive nurses and HCAs and my fantastic surgical team.

I have a hypermobility spectrum condition and when discussed, the anaesthetist and surgical teams took the time and care to plan my procedure in the safest manner, considering this. I was listened to throughout and included in decision making. Due to this, I was able to return home to recover on the same day as surgery.

Obviously I still need to fully recover and heal. I was given comprehensive information and advice on discharge, by a knowledgeable nurse.

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Responses

Response from Katharine Horner, Head of Patient Safety, Experience and Risk, Surrey and Sussex Healthcare NHS Trust last month
Katharine Horner
Head of Patient Safety, Experience and Risk,
Surrey and Sussex Healthcare NHS Trust

Submitted on 01/02/2025 at 16:50
Published on Care Opinion at 16:50

Thank you for sharing your experience following your recent surgery. We are so pleased to hear that from your initial ED visit to your procedure, you felt well cared for and supported by our teams.

We’re also glad to hear that your anaesthetist and surgical team took the time to carefully consider your hypermobility spectrum condition. Patient-centred care is so important, and it is great to know that you felt listened to and were able to take an active role in your treatment.

We wish you a smooth recovery and hope you continue to heal well, I will share your feedback with the teams.

Best wishes,

Katharine

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